File Scan Queue backed up

Incident Report for Cidi Labs

Resolved

The file scanning queue has cleared out, and file scans are finishing at the normal rate.

Please reach out to our support team at support@cidilabs.com if you are still experiencing issues.
Posted Sep 11, 2026 - 09:03 MDT

Investigating

In UDOIT Admin, files are currently stuck processing. This is due to a large file scan queue. Our developers are actively investigating the issue.
Posted Sep 10, 2026 - 12:00 MDT
This incident affected: Cidi Labs (UDOIT) and Cidi Labs (APAC) (UDOIT).